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Make a Complaint / Report a Problem
We encourage you to report unsanitary or dangerous conditions or activities that may be of public health concern. Scroll down to the Complaint Types for the list of complaints that we accept.
1. Before you begin, please check our FAQ page for common complaints.
2. To report a complaint or a problem, you may:
Please include as much detailed information as possible in order to assist us in resolving the reported complaint in a timely manner.
Complaint Types:
Food Safety Issues (any place that serves food), call 415-252-3800
Garbage Issues
On private property - call 415-252-3805
Property owners are responsible for maintaining their property. (San Francisco Health Code)
Garbage Dumped On the Streets:
Garbage delinquent bill/lien against property: 415-252-3872
Set up a garbage service or pay garbage bill. Garbage cans on the street or sidewalk Other complaints
Abandoned chemicals such as: motor oil, used paints, cleaning solvents, car batteries, asbestos pipes, needles found on the streets (NOT needles in your home) - call 415 252-3969
Air quality or asbestos in construction - call 415 771-6000 or go to Bay Area Air Quality
Animal waste - call 415 252-3805
Body art establishments (tattoos & permanent cosmetics) and massage establishments: dirty or unsafe facilities, no permit.
Inoperative vehicles on private property (vehicles not visible from the public street, are not required to be removed by the owner) - call 415 252-3805
Insect infestations - call 415 252-3805
Lead hazard that effect children - call CEHP @ 415-252-3888 or send fax to 415-252-3889
Lead hazards to to work in progress - call DBI Lead abatement program @ 415-558-6635
Mold and mildew indoors (we do NOT perform testing.) call 252-3805
Mosquitoes, including stagnant water causing mosquito breeding - call 415 252-3806
Needles - click here for a brochure with contacts to proper agencies (pdf)
Neglected and overgrown vegetation - call 415 252-3805
Pesticide or unknown substance spill - call 252-3830
Poor housing or homeless hotel conditions including: electrical problems, dirty rooms, inadequate heating, insect or rodent infestation, leaking roof, faulty plumbing
Rodents: rats, mice - call 415 252-3805
Retail nurseries complaints for pest cleanliness - call 252-3830
Retail nurseries using improper labeling - call 252-3830
Sewage problems or water emergency on public property.
Selling tobacco without a permit (selling to underage kids - Police Dept)
Smoking - call @ 415 581-2448
Swimming pools and spas complaints - click on the link to fill a form or call 252-3945
Too many pets ( San Francisco residents may keep and feed no more than 3 mature dogs or no more than a mix of 4 mature animals which may include dogs, cats, chickens, rabbits, etc.) - call 415 252-3805
Complaints Below Must be Filed with Weights and Measures Program: 415 252-3884 - Complaint Form specifically for Weights and Measures (PDF).
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