Code Enforcement: Complaints Program

Code Enforcement Investigators evaluate complaints about a variety of legally prohibited public health nuisances, including overgrown vegetation, accumulation of garbage and debris, and animal nuisances, and where necessary works with the City’s legal team to gain property owner compliance. 

To Report a Complaint: Contact Norma Castro 415-252-3805.

We speak to groups and provide information, brochures and referrals regarding a variety of public health hazards, nuisances, pests and mold. We investigate complaints of unsanitary conditions and other Health code violations, such as:

• mosquito control and prevention
• mold prevention (pdf)
• dirty needles
• garbage accumulation
• rodents
• neglected and overgrown vegetation
• stagnant water causing mosquito breeding
• bird and animal waste
• pigeon nuisance
• safety hazards
• chemical/offensive odors 
• too many pets
• unsanitary  living conditions, hoarding
• inoperative vehicles on private property

We take enforcement action against neglected private property when needed. The San Francisco Health Code provides that property owners are responsible to maintain their property nuisance-free.

Tenants are responsible for routine housekeeping. We work with property owners, tenants, tourists, hotels, business owners and employees, other government agencies and the Office of the City Attorney to correct Health code violations.

We evaluate the homes of asthma patients to help reduce triggers in the home environment, at no charge, if referred by a doctor