Environmental Health
Helpful Links
311 Customer Service
Environmental Health
Hours
Monday - Friday
8:30 - 11:45 am &
1:00 - 4:30pm
Location
49 South Van Ness Ave.
Suite 600
San Francisco, CA 94103
Contact Information
Office: (415) 252-3800
Complaints Related to Health Order C19-07
If you have a complaint regarding group gathering or other violation of Health Order C19-07 you must
call 311.
How to Make a Complaint
Environmental health staff can help residents address many health nuisances and hazards in housing, neighborhoods, commercial and government buildings, and industrial settings. These nuisances and hazards include:
- Secondhand smoke inside businesses and apartments
- Contaminated water
- Excessive noise
- Garbage and refuse
- Lead, asbestos, pesticides, and other chemical hazards
- Mold and other indoor air quality issues
- Pests and disease vectors including mice, rats, mosquitoes, birds, and bedbugs
- Unsafe food or unsanitary food preparation conditions
- Retail tobacco and medical cannabis dispensaries
- Abandoned vehicles
- Overgrown vegetation/weeds
- Laundry hygiene
- Massage parlor hygiene
- Environmental odors
To Make a Complaint
You can make a complaint by doing one of the following options:
- Call the 311 Customer Service Center anytime (24/7) by dialing 311 (within San Francisco) or (415) 701-2311 (outside San Francisco), or
- Go to the 311 Customer service center website.
When making your complaint, be prepared to provide the following information:
- Name and contact information
- Property address and type
- Additional information relevant to the concern or complaint
After 311 routes your call to EH, most complaints are handled in the complaint process illustrated here (pdf).
Please note: Records of public complaints are public records; however, the Environmental Health Branch generally does not share the name of a person making a public complaint.
- Service 24x7
San Francisco Department of Public Health Environmental Health Branch
