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SF Health Network
Environmental Health

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311 Customer Service

Environmental Health

 
Hours

Monday - Friday, 8:30am - Noon & 1:00 - 4:30pm

 
Location

1390 Market Street, Suite 210

San Francisco, CA 94102

 
Contact Information

Office: (415) 252-3800

Fax: (415) 252-3875

 
Related Documents

Environmental Health Complaints History (pdf)

Response Procedures for Complaints (pdf)

How to Make a Complaint

Environmental health staff can help residents address many health nuisances and hazards in housing, neighborhoods, commercial and government buildings, and industrial settings. These nuisances and hazards include:

  • Secondhand smoke inside businesses and apartments
  • Contaminated water
  • Excessive noise
  • Garbage and refuse
  • Lead, asbestos, pesticides, and other chemical hazards
  • Mold and other indoor air quality issues
  • Pests and disease vectors including mice, rats, mosquitoes, birds, and bedbugs
  • Unsafe food or unsanitary food preparation conditions
  • Retail tobacco and medical cannabis dispensaries
  • Abandoned vehicles
  • Overgrown vegetation/weeds
  • Laundry hygiene
  • Massage parlor hygiene
  • Environmental odors

 

To Make a Complaint

You can make a complaint by doing one of the following options:

  1. Contact the 311 Customer Service Center anytime (24/7) by dialing 311 (within San Francisco) or (415) 701-2311 (outside San Francisco), or
  2. Go to theĀ  311 Customer service center website at http://www.sf311.org.

 

When making your complaint, be prepared to provide the following information:

  1. Name and contact information
  2. Property address and type
  3. Additional information relevant to the concern or complaint

 

After 311 routes your call to EH, most complaints are handled in the complaint process illustrated here (pdf).

 

Please note: Records of public complaints are public records; however, the Environmental Health Branch generally does not share the name of a person making a public complaint.

 

 

 

 

311 City Customer Service Agency - Service 24x7

San Francisco Department of Public Health Environmental Health Branch