How to Make a Complaint

Environmental health staff can help residents address many health nuisances and hazards in housing, neighborhoods, commercial and government buildings, and industrial settings. These nuisances and hazards include:

Secondhand smoke inside businesses and apartments
Contaminated water
Excessive noise
Garbage and refuse
Lead, asbestos, pesticides, and other chemical hazards
Mold and other indoor air quality issues
Pests and disease vectors including mice, rats, mosquitoes, birds, and bedbugs
Unsafe food or unsanitary food preparation conditions
Retail tobacco and medical cannabis dispensaries
Abandoned vehicles
Overgrown vegetation/weeds
Laundry hygiene
Massage parlor hygiene
Environmental odors

To Make a Complaint

You can make a complaint by doing one of the following options:

Call the 311 Customer Service Center anytime (24/7) by dialing 311 (within San Francisco) or (415) 701-2311 (outside San Francisco), or
Go to the 311 Customer service center website.

When making your complaint, be prepared to provide the following information:

Name and contact information
Property address and type
Additional information relevant to the concern or complaint

After 311 routes your call to EH, most complaints are handled in the complaint process illustrated here (pdf).

Please note: Records of public complaints are public records; however, the Environmental Health Branch generally does not share the name of a person making a public complaint.

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How to Make a Complaint

To Make a Complaint