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San Francisco Health Network
Patient Relations

What We Do

Patient Advocates are here to help you or a family member navigate the system.  We can guide you to medical center departments and resources you need; share information with you on patient rights and responsibilities; and help communicate your ideas or concerns that you may have to the appropriate managers.

Our Goal

Our Patient Advocate services are here to ensure that your experience at Zuckerberg San Francisco General Hospital and Trauma Center is a GOOD one!

Patient Feed Back

As a patient of Zuckerberg San Francisco General, you have the right to express your concerns about your care experience with the assurance that the quality of your care or future care will not be compromised.

If you have a concern, please contact the Patient Advocate so we can help you resolve it.  You may also submit a Concerns Statement (links to forms below), where you can document your concern and the resolution you are seeking.  An investigation will be conducted into your concern and you will be informed of the outcome.

Share Your Story

Whether you are a patient, family member, friend or guest, we would like to hear about your experience with SFGH.  You can share your favorite experience or personally thank someone for their exceptional care and service.
Your experience may be shared with your Care team and SFGH Leadership team.

Zuckerberg San Francisco General Hospital and Trauma Center Patient Advocates

Ana Perucho, Patient Advocate
Lorena Diaz, Interim Patient Advocate
Harvey Lozada, Patient Advocate MSW Intern

Contact Us:

Our office is located on the first floor of the Main Hospital (Bldg. 5), in the Outpatient Lobby, Room 1Q1.  Our hours of operation are Monday through Friday 8:30am to 4:00pm.

Phone: (415) 206-5176
Fax: (415) 206-8878

Patient Advocate Office Address
1001 Potrero Avenue
1st. Floor, Room 1Q1
San Francisco, CA 94110

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Map and Driving Directions

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Please call 9-1-1 if this is a medical emergency. Please call Zuckerberg San Francisco General Hospital and Trauma Center at (415) 206-8000 for general information.

For issues or questions other than medically related, you may email the Department of Public Health.