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San Francisco Health Network
Our Services

Helpful Links

CBHS Major Events

County Mental Health TAY Triage Services

Suicide Prevention: 415-781-0500

Location

Administrative Offices at 1380 Howard Street, 5th Fl. (at Tenth St.)
S.F. Behavioral Health Plan providers are located throughout San Francisco.

Contact

Main phone number:
24-Hour Access Helpline: (415) 255-3737 or (888) 246-3333
TDD (888) 484-7200

Consumer Relations Office: 415-255-3673.

Hours

The 24-Hour Access Helpline is available 24 hours a day, 7 days a week.

Languages

The 24-Hour Access Helpline is prepared to communicate with callers in any language. Translators are utilized if necessary. Providers are available who speak Cantonese, Spanish, Vietnamese, Tagalog, Russian, and other languages.

Fee

Services are provided to most individuals who receive Medi-Cal benefits at no fee or with a minimum share of cost. For all others, fees are based on a sliding scale.

Presumptive Transfer

For information regarding Presumptive transfer please email: dph.sfcountypresumptivetransfer @sfdph.org

Community Behavioral Health Services


Program Description

The San Francisco Behavioral Health Plan offers a full range of specialty Behavioral health services provided by a culturally diverse network of community Behavioral health programs, clinics and private psychiatrists, psychologists, and therapists. Most people seeking behavioral health services need only basic counseling services. For those who are in need of more extensive treatment, the S.F. Behavioral Health Plan offers an array of services.

Population Served

Services are available to residents of San Francisco who receive Medi-Cal benefits, San Francisco Health Plan members, and to other San Francisco residents with limited resources. Services are approved and provided based on individual clinical need.


Other Information

S.F. Behavioral Health Plan providers are located throughout San Francisco and many are accessible to public transportation.

Psychiatric Emergency Services: (415) 206-8125

Mobile Crisis Team: (415) 970-4000

Comprehensive Child Crisis: (415) 970-3800

Westside Community Crisis: (415) 355-0311

S.F. Suicide Prevention: (415) 781-0500


Provider Lists & Guides

 

English Web Based Searchable Behavioral Health Provider Directory

Spanish Web Based Searchable Behavioral Health Provider Directory

Chinese Web Based Searchable Behavioral Health Provider Directory

Russian Web Based Searchable Behavioral Health Provider Directory

Vietnamese Web Based Searchable Behavioral Health Provider Directory

Tagalog Web Based Searchable Behavioral Health Provider Directory

 

Mental Health Plan Beneficiary Handbook in English | Chinese | Spanish | Vietnamese

Substance Use Disorder Services (SUDS) Drug Medi-Cal (DMC) Handbook in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

San Francisco Substance Use Provider Directory - July 2020

 

Consumer Portal Information

BHS Consumer Portal

How to Register

How to make Appointment Reminders

How to fill out Consumer Portal Survey

PIN Document in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Signage in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

How to generate a PIN


BHS Program Information

MD-App (online application) and Credentialing Process

MD-App New Online Application Implementation for Credentialed/Non-Credentialed Staff and Avatar Users

Resuming Audits as of August 1, 2020

Audit Suspension - April 6, 2020

New Compliance Mental Health Audit Tool PowerPoint Presentation

Compliance Mental Health Audit Tool March 2020

Compliance Substance Use Audit Tool for OS IOT RES March 2020

Compliance Substance Use Audit Tool for NTP March 2020

BHS Communications (formerly BHS Director's Report)

Behavioral Health Compliance Office: Compliance Corner newsletter (June 2020/ Issue 11)

Behavioral Health Compliance Office: Compliance Corner newsletter (May 2020/ Issue 10)

Behavioral Health Compliance Office: Compliance Corner newsletter (Dec 2019 / Issue 9)

Behavioral Health Compliance Office: Compliance Corner newsletter (Oct 2019 / Issue 8)

Behavioral Health Compliance Office: Compliance Corner newsletter (Aug 2019 / Issue 7)

Behavioral Health Compliance Office: Compliance Corner newsletter (Jun 2019 / Issue 6)

Behavioral Health Compliance Office: Compliance Corner newsletter (Apr 2019 / Issue 5)

Behavioral Health Compliance Office: Compliance Corner newsletter (Feb 2019 / Issue 4)

Behavioral Health Compliance Office: Compliance Corner newsletter (Dec 2018 / Issue 3)

Behavioral Health Compliance Office: Compliance Corner newsletter (Oct 2018 / Issue 2)

Behavioral Health Compliance Office: Compliance Corner newsletter (Aug 2018 / Issue 1)

Community Behavioral Health Services: Policies & Procedures Manual

CBHS Adult-Older Adult Outpatient Clinic Hours

Outpatient (Non-Hospital) SMHS Documentation Manual (Updated 2019)
(Note: For a search engine, within this manual, press Control + F)

SMHS Desk Reference

DMC-ODS SUD Treatment Documentation Manual
(Note: For a search engine, within this manual, press Control +F)

DMC-ODS SUD Desk Reference

Update Regarding Plan of Care (Treatment Plan) Requirements (September 15, 2011)

Transgender Resource Manual - 2014

Client Mental Health Information Form – Third Party Information Instructions

Client Mental Health Information Form

5150/5585 Involuntary Detention Manual

 

BHS Quality of Care Report

 

 

 

 

Grievance and Appeal Documents

Informational Handout (BHS 315) in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Grievance & Appeal Form (BHS 316) in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

BBS Notice to Clients (BHS 317) in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Notice of Adverse Benefit Determination Documents

NOABD Templates in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

NOABD Your Rights in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

 

Language Assistance Taglines

 

Nondiscrimination Notice in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Requesting a Second Opinion in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

 

Provider Decision Grid

 

Specialty Mental Health Services Performance Dashboards


Statewide:

San Francisco:

 


Quality Management


Quality Improvement Work Plan and Evaluation Report

Satisfaction Surveys
Satisfaction Reports

ANSA/CANS Support Documents

Pediatric Symptom Checklist (PSC-35)


PSC-35 Forms

English | Spanish | Chinese (traditional) | Chinese (simplified) | Vietnamese | Tagalog | Russian

For forms in other languages, please download directly here


PSC-35 T.I.P. Sheets

PSC-35 Overview

PSC-35 Scoring Sheet

PSC-35 Client-Level Report Guidelines for Providing Feedback


CANS Reports

CANS Manuals
CANS Ratings Sheets
CANS Data Reflection to Improve and Vitalize Effectiveness (DRIVE)
CANS Program-Level Data Reflection
CANS Client-Level Data Reflection
ANSA Reports

CalOMS Reports

Other Performance Objective Reports


IT Steering Committee

Menu of Agendas & Minutes

 

Medication Resources


Pharmacy Services Manual

Pharmacy Services Manual 2020


Antidepressant Prescribing Resources

Safer Prescribing of Antidepressants Guidelines

 

Antipsychotic Prescribing Resources

Safer Prescribing of Antipsychotics Guideline

Atypical Antipsychotic Metabolic Side Effects Patient Handout

Patient Flyer - Anticholinergics in Chinese | English | Spanish | Tagalog | Vietnamese | Russian


Mood Stabilizers Resources

Safer Prescribing of Mood Stabilizers Guideline

 

Sedative-Hypnotic Prescribing Resources

Safer Prescribing of Sedative-Hypnotics Guideline

Patient Flyer - Sedative-Hypnotics in Chinese | English | Spanish | Tagalog | Vietnamese | Russian

Patient Flyer - Sedative-Hypnotics and Buprenorphine in Chinese | English | Spanish | Tagalog | Vietnamese | Russian

Patient Flyer - Sedative-Hypnotics and Methadone in Chinese | English | Spanish | Tagalog | Vietnamese | Russian

 

Sedative-Hypnotic Deprescribing Resources

 

Stimulant and Non-Stimulant Prescribing Resources

Safer Prescribing of Stimulant and Non-Stimulant Medications Guideline

 

Substance Use Disorders Prescribing Resources

Approaches to Alcohol Use Disorder Medication-Assisted Treatment Guideline

Approaches to Cannabis Use Disorder Medication-Assisted Treatment Guideline

Approaches to Opioid Use Disorder Medication-Assisted Treatment Guideline

Approaches to Tobacco Use Disorder Medication-Assisted Treatment Guideline

Recommendations for Take-Home Naloxone

Patient Flyer - Naloxone for Adult | College Party | Older Adult | Pediatric Overdose

 

Child Youth and Family Prescribing Resources

Safer Use of Psychotropic Medications in Children and Adolescents

 

Other Resources

BHS Adult Blood Pressure Monitoring Guideline

Patient Flyer - HTN Toolkit Patient Education Materials Chinese | English | Spanish

InfoScribeR/Avatar User Support

Medication Web Link Resources

Primary Care Clinic Information

 

Formulary Resources

CBHS Formulary December 2018

DPH Formulary Comparison for Psychiatric Medications December 2018

DPH Formulary Comparison for Stimulant Medications December 2018

 

Useful Forms

CBHS Prior Authorization Request Form

CBHS Formulary Change Request Form

Primary Care Coordination Form


ANSA (Adult Needs and Strengths Assessment)

Manual

Long Form Manual

Forms:

Initial Risk Assessment, Face-to-Face

Initial Risk Assessment Fillable, Face-to-Face

Adult/Older Adult Assessment

Adult/Older Adult Assessment Fillable

Adult/Older Adult Assessment, Long Form

Adult/Older Adult Assessment, Long Form, Fillable

Adult/Older Adult Reassessment

Adult/Older Adult Reassessment Fillable

Adult/Older Adult Closing Summary

Adult Closing Summary Fillable


New! Fiscal-Cost Report ADP Cost Reporting Process (FY 10-11)

FY 10-11 Substance Abuse NNA/Drug Medical Provider's Cost Report Training

Attachments & Other Documents

FY 10-11 Reference Materials

How to Pull Out Actual Units Delivered from Avatar System


ADP State MediCal Forms (FY 10-11)

Average ODF Fiscal Model Instructions

Average ODF Fiscal Model Non-Perinatal

Average ODF Fiscal Model Perinatal

NTP AD County Instructions

NTP Alcohol and Drug Form

NTP Perinatal County Form

NTP Perinatal County Instructions

ODF Group Alcohol and Drug Form

ODF Group Perinatal Form

ODF Individual Alcohol and Drug Form

ODF Individual Perinatal Form

ODFG AD Instructions

ODFG Perinatal Instructions

ODFI AD Instructions

ODFI Perinatal Instructions

Residential Perinatal Form

Residential Perinatal Instructions


Contract Development & Technical Assistance (CDTA) Information

ADP Fiscal Element Report

CDTA Cost Report Training


SDMC Cost Reporting Process (FY 09-10)

CFRS_20092010_3800038B

Contracted Services Form

Cost & Financial Reporting System Manual

CRDC System Format

MH Cost Report Reference Materials

MH SDMC

RV & MH 1950

Integration Initiative, Community Behavioral Health Services


SF Avatar (Behavioral Health Electronic Health Record System)

SF Avatar User Support

SF Avatar Work Group