SAN FRANCISCO MENTAL HEALTH PLAN MISSION, SYSTEM
GOAL, AND VALUES
The mission of the San Francisco Mental Health Plan is to provide eligible residents of San
Francisco with access to a high quality, effective, cost-efficient system of mental health care
which is community based, culturally competent, and consumer-guided.
The system goal is to promote recovery, positive functional outcomes, and reduction in the
symptoms of mental illness for consumers. System goals will be defined by consumers
themselves and their family members.
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- The San Francisco Mental Health Plan holds respect for individuals as its central
value, including consumer choice, satisfaction, and confidentiality.
- The San Francisco Mental Health Plan is committed to developing and
maintaining a system of care that is culturally competent and consumer
guided. The following principles are the basis for process of improving
cultural competency and age-appropriate services:
- Planning and design of services will be done in partnership with the
diverse clients/consumers who utilize services.
- We recognize that the family, as defined by each culture, is a primary
system of support, and therefore, should be incorporated into the service
planning and design whenever possible, as desired by the client.
- We acknowledge and are committed to working in conjunction with the
natural and informal networks of clients/consumers and their communities.
- We will provide language accessibility and cultural competence within the
- We are committed to providing staff who are proficient and skilled in
serving multi-cultural populations.
- We will provide effective outreach, education, prevention, and mental
health promotion services to the diverse populations in San Francisco to the
extent possible, within our resources.
We are committed to providing a comprehensive range of age appropriate
services for children, adults, and geriatric clients.
- Provision of cost-effective, quality services will be the overriding goal in the delivery
of care and treatment to all consumers.
- The San Francisco Mental Health Plan is committed to providing timely and easy
access to care.
- The San Francisco Mental Health Plan values prevention, education, and early
intervention as strategies to promote wellness, avert crises and maintain clients'
within their communities wherever possible.
- Providers will recognize and work with the consumer's own desired outcomes in
the provision of care. Positive outcomes will be achieved in partnership with
families and other caregivers (regardless of the age of the consumer), community-
based programs, private organizations public agencies, and advisory groups.
- A multidisciplinary approach offering the combined expertise of nurses,
psychiatrists, psychologists, social workers, marriage family child counselors, other
mental health professionals, peer support and peer counselors is vital to the
provision of comprehensive care.
- The San Francisco Mental Health Plan recognizes and respects the central
relationship between provider and consumer which develops over time.
- Providers are each part of a larger system of care that represents many providers
that work together to make case dispositions that seek to enhance the health and
welfare of the client.
- Treatment and discharge planning should allow consumers to move to the least
restrictive setting and most appropriate level of care, enhancing community linkages
- The San Francisco Mental Health Plan recognizes that safe environments are
essential to the provision of care and that assessment and treatment needs to reflect
sensitivity to consumers' prior contributing history including trauma and abuse.