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San Francisco Health Network
Contract Management & Compliance

Office of Contract Management and Compliance

Request For Proposals (RFP) 28-2019
Telephone Answering Services

 

RFP 28-2019 The San Francisco Department of Public Health’s (SFDPH) San Francisco Health Network (SFHN) is soliciting proposals from interested firms to provide medical answering services.

 

Multiple sections in SFDPH have practical and regulatory needs to respond to calls from patients, medical providers, laboratories, or agencies outside of their typical operating hours. Each of these sections has a protocol for SFDPH staff to be available on call to respond to urgent medical questions or lab results. SFDPH is seeking a partner to receive the initial calls and implement protocols to connect patients, labs, medical providers, or agencies with on-call SFDPH doctors as well as to provide translation services as needed. The appropriate medical answering service partner will be Health Insurance Portability and Accountability Act (HIPAA) compliant and will be able to issue monthly reports on the time elapsed from an incoming call to the time a SFDPH provider connects with the patient.


To download a complete RFP package, please click on the link below, RFP 28-2019:

 

RFP 28-2019

 

 

 

 

RFQ 28-2019 Email Questions & Answers

 

 

 

Schedule of Activities

ACTIVITY

TIME

DATE

Publication of RFP

 

November 8, 2019

Email Questions begin

 

November 8, 2019

Email Questions end

12:00 Noon

November 18, 2019

 

 

 

Proposals Due

12:00 Noon

November 25, 2019

 

 

 

Estimated Dates

Technical Review

 

November 2019

Selection / Notification

 

December 2019

Contract Negotiation & Development

 

December 2019

Service Start Date

 

January 1, 2020

 

To receive a copy of this RFP, please go to:
http://www.sfdph.org/dph/comupg/aboutdph/insideDept/Contracts/
Or contact:
Mahlet Girma, Office of Contract Management and Compliance
(415) 255-3504 or sfdphcontractsoffice@sfdph.org

 

PROPOSALS ARE DUE ON OR BEFORE 12:00 NOON, MONDAY, NOVEMBER 25, 2019