On July 1st 2017 San Francisco entered a multi-year intergovernmental agreement with California Department of Health Care Services (DHCS) to provide Drug Medi-Cal services for Substance Use Disorder (SUD) treatment.

Through participation in the California Drug Medi-Cal Organized Delivery System (DMC-ODS), the City and County of San Francisco seeks to transform the San Francisco Health Network-Behavioral Health Services (SFHN-BHS) substance use disorder (SUD) continuum of care to promote the wellness and recovery of individuals with substance use and related disorders. This will be accomplished by improving access to high quality, cost effective, sustainable SUD treatment and transitional care services. The SFHN values the following aspects of behavioral health care which are consistent with the DMC-ODS Pilot approach to care:

Valuing all clients that seek our services;
A trauma-informed system of care that fosters wellness and resilience for everyone in the system, from our clients to the staff who serve them;
The practice of cultural humility where we make a consistent commitment to understanding different cultures and focusing on self-humility, maintaining an openness to someone else's cultural identity, and acknowledging that each of us brings our own belief/value systems, biases, and privileges to our work;
Whole Person Care that integrates both behavioral and physical care of a client including assessing the needs of a client’s identified family and other significant relationships;
Valuing our experienced, client centered, high quality providers;
Colleagues who have experienced behavioral health challenges and bring their empathy and empowerment to recovery in others, as well as inspire and share their experience to create a truly recovery-oriented system;
Shared decision making in providing the best possible coordinated care, where clients and their providers collaborate as part of a team to make care decisions together.

For help enrolling in substance use treatment please call our 24-Hour Access Helpline: (415) 255-3737 or (888) 246-3333; TDD (888) 484-7200.

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