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San Francisco Health Network
Environmental Health


Covid 19 Information for SROs

4-15-2020 update: We've added some San Francisco-specific language to a flyer developed by the National Collaborating Centre for Environmental Health with guidance for safely using shared laundry facilities.


Dear Residential Hotel Administrator/Manager/Owner/Operator:

Please review Order C19-04 of the San Francisco Health Officer, issued March 10, 2020.

The order requires that Residential Hotels within the City and County of San Francisco ("City") immediately engage in enhanced cleaning measures until April 21, 2020. The virus that causes Coronavirus 2019 Disease is easily transmitted, especially in group settings, and it is essential that the spread of the virus be slowed to insure the ability of public and private health care providers to handle the influx of new patients and safeguard public health and safety. This Order is issued based on evidence of increasing occurrence of Novel Coronavirus Disease 2019 ("COVID-19") within the City and throughout the Bay Area. Complications from infection by the COVID-19 virus include serious illness or death. Rates of serious illness or death increase substantially in populations over 60 years of age or those living with chronic health conditions. A substantial number of these people live in Residential Hotels in the City. This Order is issued to prevent the spread of the COVID-19 virus among vulnerable residents of the City as the San Francisco Department of Public Health (DPH) and the Health Officer continue working to prevent the spread of this contagious disease.


1. Read the Order. It imposes immediate obligations on your facility and staff. Cleaning enhancements are mandatory for at least the next six weeks. The Health Order is also available

in Spanish: Health Order C19-04 in Spanish and

in Chinese: Health Order C19-04 in Chinese.

2. Read Attachment A to the Order and refer to the Center for Biocide Chemistries COVID-19 Fighting Products. Attachment A is also available in Spanish and Chinese.


3. Read Interim Guidance: Preventing Spread of COVID-19 in Community Congregate Living Settings for Those Who are Housed in Private Rooms.


4. Check the DPH website every day for updates.


5. You can also stay up-to-date on this rapidly evolving situation by visiting Additional information regarding how to protect yourselves and your loved ones from infection can be found at


We appreciate your understanding and patience as the City and County of San Francisco works to ensure the well-being of the public.



Stephanie K.J. Cushing, MSPH, CHMM, REHS







Hotel & Emergency Shelter Program

The Environmental Health Branch's Hotel and Emergency Shelter Program provides a coordinated and comprehensive approach to preventing health problems caused by unhealthy environmental conditions in hotels and shelters.

The Hotel and Emergency Shelter Program ensures that hotels, single room occupancy hotels, emergency shelters, transitional homes, drop-in centers and drug treatment centers maintain safe, sanitary and habitable conditions at all times. Our staff provide training and other resources to hotel owners, tenants, community centers and the general public.

If we do not have authority to correct a hazard, we can help residents by making referrals to other public agencies and health professionals. We provide services in English, Spanish, Mandarin, Cantonese, Tagalog and other languages as required.


Program Activities and Services

  • Conduct routine health and safety inspections and respond to tenant complaints in hotels, including single room occupancy hotels, shelters, boarding houses, and hostels.
  • Provide training and educational materials to tenants and landlords and connect tenants to other city supportive services.


Related Agencies

Department of Building Inspection - The Division of Housing Inspection is responsible for structural, safety and construction issues in all buildings, including hotels.

Fire Department - The Fire Department is responsible for all fire safety issues in hotels and some housing and cluttering issues are referred to the Fire Department.









Making a Complaint

If you would like to make a complaint you may call 311.

311 City Customer Service Agency - Service 24x7

San Francisco Department of Public Health Environmental Health Branch