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Environmental Health

Hotel & Emergency Shelter Program

The Environmental Health Branch's Hotel and Emergency Shelter Program provides a coordinated and comprehensive approach to preventing health problems caused by unhealthy environmental conditions in hotels and shelters.

The Hotel and Emergency Shelter Program ensures that hotels, single room occupancy hotels, emergency shelters, transitional homes, drop-in centers and drug treatment centers maintain safe, sanitary and habitable conditions at all times. Our staff provide training and other resources to hotel owners, tenants, community centers and the general public.

If we do not have authority to correct a hazard, we can help residents by making referrals to other public agencies and health professionals. We provide services in English, Spanish, Mandarin, Cantonese, Tagalog and other languages as required.


Program Activities and Services

  • Conduct routine health and safety inspections and respond to tenant complaints in hotels, including single room occupancy hotels, shelters, boarding houses, and hostels.
  • Provide training and educational materials to tenants and landlords and connect tenants to other city supportive services.


Related Agencies

Department of Building Inspection - The Division of Housing Inspection is responsible for structural, safety and construction issues in all buildings, including hotels.

Fire Department - The Fire Department is responsible for all fire safety issues in hotels and some housing and cluttering issues are referred to the Fire Department.









Making a Complaint

If you would like to make a complaint you may call 311.

311 City Customer Service Agency - Service 24x7

San Francisco Department of Public Health Environmental Health Branch