News & Media |  Donate  |  Contact Us | 
SFDPH Home
Search
 
Frequently
Asked Questions
  
San Francisco Health Network
Our Services

Helpful Links

CBHS Major Events

County Mental Health TAY Triage Services

Suicide Prevention: 415-781-0500

Location

Administrative Offices at 1380 Howard Street, 5th Fl. (at Tenth St.)
S.F. Behavioral Health Plan providers are located throughout San Francisco.

Contact

Main phone number:
24-Hour Access Helpline: (415) 255-3737 or (888) 246-3333
TDD (888) 484-7200

Consumer Relations Office: 415-255-3673.

Hours

The 24-Hour Access Helpline is available 24 hours a day, 7 days a week.

Languages

The 24-Hour Access Helpline is prepared to communicate with callers in any language. Translators are utilized if necessary. Providers are available who speak Cantonese, Spanish, Vietnamese, Tagalog, Russian, and other languages.

Fee

Services are provided to most individuals who receive Medi-Cal benefits at no fee or with a minimum share of cost. For all others, fees are based on a sliding scale.

Presumptive Transfer

For information regarding Presumptive transfer please email: dph.sfcountypresumptivetransfer @sfdph.org

Community Behavioral Health Services


Program Description

The San Francisco Behavioral Health Plan offers a full range of specialty Behavioral health services provided by a culturally diverse network of community Behavioral health programs, clinics and private psychiatrists, psychologists, and therapists. Most people seeking behavioral health services need only basic counseling services. For those who are in need of more extensive treatment, the S.F. Behavioral Health Plan offers an array of services.

Population Served

Services are available to residents of San Francisco who receive Medi-Cal benefits, San Francisco Health Plan members, and to other San Francisco residents with limited resources. Services are approved and provided based on individual clinical need.


Other Information

S.F. Behavioral Health Plan providers are located throughout San Francisco and many are accessible to public transportation.

Psychiatric Emergency Services: (415) 206-8125

Mobile Crisis Team: (415) 970-4000

Comprehensive Child Crisis: (415) 970-3800

Westside Community Crisis: (415) 355-0311

S.F. Suicide Prevention: (415) 781-0500


Provider Lists & Guides

 

English Web Based Searchable Behavioral Health Provider Directory

Spanish Web Based Searchable Behavioral Health Provider Directory

Chinese Web Based Searchable Behavioral Health Provider Directory

Russian Web Based Searchable Behavioral Health Provider Directory

Vietnamese Web Based Searchable Behavioral Health Provider Directory

Tagalog Web Based Searchable Behavioral Health Provider Directory

 

Guide to Medi-Cal Mental Health Services in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Substance Use Disorder Services (SUDS) Drug Medi-Cal (DMC) Handbook in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

 

Consumer Portal Information

BHS Consumer Portal

How to Register

How to make Appointment Reminders

How to fill out Consumer Portal Survey

PIN Document in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Signage in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

How to generate a PIN


BHS Program Information

Compliance Mental Health Audit Tool Nov 2018

BHS Communications (formerly BHS Director's Report)

Behavioral Health Compliance Office: Compliance Corner newsletter (August 2019/ Issue 7)

Behavioral Health Compliance Office: Compliance Corner newsletter (June 2019/ Issue 6)

Behavioral Health Compliance Office: Compliance Corner newsletter (April 2019/ Issue 5)

Behavioral Health Compliance Office: Compliance Corner newsletter (February 2019/ Issue 4)

Behavioral Health Compliance Office: Compliance Corner newsletter (December 2018/ Issue 3)

Behavioral Health Compliance Office: Compliance Corner newsletter (October 2018/ Issue 2)

Behavioral Health Compliance Office: Compliance Corner newsletter (August 2018)

Community Behavioral Health Services: Policies & Procedures Manual

CBHS Adult-Older Adult Outpatient Clinic Hours

Outpatient (Non-Hospital) SMHS Documentation Manual (2019 Edition)
(Note: For a search engine, within this manual, press Control + F)

SMHS Desk Reference

DMC-ODS SUD Treatment Documentation Manual
(Note: For a search engine, within this manual, press Control +F)

DMC-ODS SUD Desk Reference

Update Regarding Plan of Care (Treatment Plan) Requirements (September 15, 2011)

Transgender Resource Manual - 2014

Client Mental Health Information Form – Third Party Information Instructions

Client Mental Health Information Form

5150/5585 Involuntary Detention Manual

Grievance and Appeal Documents

Informational Handout (BHS 315) in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Grievance & Appeal Form (BHS 316) in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Notice of Adverse Benefit Determination Documents

NOABD Templates in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

NOABD Your Rights in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

 

Language Assistance Taglines

 

Nondiscrimination Notice in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Requesting a Second Opinion in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

 

Provider Decision Grid

 

Specialty Mental Health Services Performance Dashboards


Statewide:

San Francisco:

 


Quality Management


Quality Improvement Work Plan and Evaluation Report

Satisfaction Surveys
Satisfaction Reports

ANSA/CANS Support Documents

Pediatric Symptom Checklist (PSC-35)


PSC-35 Forms

English | Spanish | Chinese (traditional) | Chinese (simplified) | Vietnamese | Tagalog | Russian

For forms in other languages, please download directly here


PSC-35 T.I.P. Sheets

PSC-35 Overview

PSC-35 Scoring Sheet


CANS Reports

CANS Manuals
CANS Ratings Sheets
CANS Data Reflection to Improve and Vitalize Effectiveness (DRIVE)
CANS Program-Level Data Reflection
CANS Client-Level Data Reflection
ANSA Reports

CalOMS Reports

Other Performance Objective Reports